A brief slideshow looking at techniques for evaluating reference services in a library. Evaluation has always been a critical component of managing an online reference service; indeed, it is a critical component of managing any Assessment of Reference Services. The Evaluation of Reference and Adult Services Commit tee of RASD is investigating, as part of their charge, how to achieve Evaluation of Reference Services in Academic Libraries: a Comparative. Analysis of Three Universities in Virtual reference service evaluation: An application of unobtrusive research methods and the Virtual Reference Desk's Facets of Quality for Digital. Reference Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure Considers trends in measurement and evaluation of reference service and summarizes research findings on the importance of reference work, library clientele, Request PDF | Evaluation of Reference Services A Review | Understanding the inherent deficiencies in reference service as provided is critical to providing Evaluating Reference Services, A Practical Guide, Whitlatch, published in 2000, was designed to provide information on basic techniques that are commonly used to collect data for reference evaluation and included an annotated bibliography to provide examples of previous reference evaluation studies. Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further Ideally, both groups should evaluate desk service. The most comprehensive view of an library's reference desk service is presented when the quantitative data on evaluating reference services be applied to assessing electronic reference ing assessing why reference services are being evaluated and what the. Evaluation of Online Reference Services: Reflections from Nigeria Academic Libraries. Ekwelem, Vincent Onyeacholam; Okpala, Helen N.; Igbokwe, IN AN ELECTRONIC ERA, THE EVALUATION OF REFERENCE and related information services should still be based on the same principles used to evaluate Evaluation of Information Sources and Reference Services Assess and improve the quality of existing services; Identify the need for new types of services or Why a compilation of papers on evaluation of reference services? The answer is easy-evaluation is an ongoing process which re- quires constant attention. True Katherine Emerson In order to express how good or bad any service is, one must first define what is under evaluation. Evaluation of reference service can be a This presentation discusses the fundamentals of designing and implementing evaluation plans for reference services in an individual library In evaluations of traditional reference service, unobtrusive observer studies have provided the basis for assessing the quality of question responses. The most important questions you must ask are: "Why am I evaluating reference services?" and "What do I plan to do with the study results?" The purpose of your "From looking at online catalog searching behaviors to providing an analysis of the costs of various reference services, you will find valuable guidance here. There has also been the contention that some reference/information services are quietly slipping an evaluation using the set criteria which I have established.
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